Testimonials

All testimonials are from our real customers and we keep copies of the original on file for references.

(This testimonial is from a client, who was aked by the `East  Coast Living` Magazine to provide some lines for a publication with respect to their experience with our company and well water in general)

Dear Zahra

I must congratulate you on writting this article as probably 20% of homeowners are either drinking and using water that is of poor quality and are probably hateful of that situation and may not know what to do or who they can trust to test, recommend water treatment systems or even then install and service such systems.

We have lived in our new house for ten years now. We have a rather extended family who visit us and also I operate an international business and many of our guests stay at our house. Maybe 100 days of the year, there may be visitors at our house.

When we built the house, and having had arsenic in the previous house and a well that had insufficient water, I instructed our well driller to drill deep and put a bigger casing so we would never run out of water. Also in the event that the pump failed in the well in the winter, and I had a house full of visitors, I wanted to be able to have alternative water to use. Since we are on a lake, I put in a secondary system on the lake water as backup. I wanted it to be simple that one would just close one valve and open the other.

After we started using the well, it turns out we had iron in large quantity in it. So I called in a water treatment company and they put in a system to take care of that, then two weeks later after smelling rotten eggs everytime I took a shower or we used water, I decided I did not like the well and switched to the lake. But of course, the lake water has a nice color to the water and all the white clothes we possesed became brownish. Worse, our guests would put water in the tub and then would ask questions like, do you know what ducks, beavers and fish throw in the water and are we drinking soup and or washing ourselves with this!!! So, we decided to go back to the well, and had to put in another system, and of course, cut up the other system to add more units. Eventuallly since the hardness was not good, we added yet again another (now three) resin bottles to the rest of the now custom/custom units. It sort of took two years before I stoped worrying about making people sick, or turning their skin light brown or enjoying drinking water.

So we could feel good about drinking water, we bought an expensive distiller so that at least we could trust what we drank or gave to other people we liked good water.

But even with yearly maintenance I never liked our water and very often it still smelled iron or rotten eggs or both. It was a hateful experience just to take a shower and smell iron and or rotten eggs. One does not realize how much water one uses for cooking or drinking until one dislikes the water or does not trust it’s quality or color.

After moaning about our water to somebody, they recommended we give Falk from Perfect Water a call which we did. Before I even considered doing business with him, I interrogated him and his wife for probably over one hour.

I discovered that not only he was an expert about water quality, but he he loved to talk with great passion about water like a symphony orchestra conductor would talk about Mozart’s music. He is fanatical about not only water quality but also about installation and service. He took many samples from the existing system which he condemned rightfully, took raw samples from the well and from the lake and proposed and installed a water treatment system that gives us crytal clear water like we never saw before.

We now love to drink the water, wash with it and no longer have to apologize to our quests for the poor quality water like we used to have.

We love our water and I am so happy with the perfect installation that their company will be our choice service company as long as we live in our house.

They are great people and they look after our water like their lives depended on it.

What else can I say.

Albert & Gisele

(we had a first contact with our clients in March 2010 and the system was installed in February 2011; FH)

 

RE: Perfect Water 

Falk & Nicole 

I am writing this to express our satisfaction with the installation of our new water system. We were really in trouble with a failing water system. Your professional approach to find a solution tailored made to our needs was beyond excellent.  From our initial meetings it was clear that your experience and knowledge in the field is without question.

Although it was a stressful time for our family, you went out of your way to see that our needs and concerns were met. I for one appreciate the fast and professional install of the system.  Your commitment to customer service is outstanding. This was evident by your follow up visits and by taking the time to explain the workings and operation of the system.

Overall we could not be happier with the experience. The quality of the water is the best it has ever been. Your company came to us via a recommendation, and I can assure you I will endorse your company and indeed you as a person to whoever requires a water treatment system. If you need a reference for potential clients, please feel free to use us. 

Best Regards, 

John & Andrea 

 

We met Nicole and Falk for the first time during a Business Event in Halifax where we both were presenting our businesses. After this initial contact we could experience and appreciate consistent and efficient communication with Perfect Water Nova Scotia.

At the time we were in the process of building our new home in Cape Breton, and all water treatment related requirements were taken care of by PWNS in accordance with our schedule and it was only a short way to contract Falk to installing the appropriate water treatment system.

Falk and Nicole accompanied us from the first step all the way to the final walk-through, after the equipment had been professionally installed. Any of our questions have been addressed immediately and Perfect Water Nova Scotia made sure the entire process went smoothly, even when resolving some initial obstacles, which were definitely outside their regular scope of business.

Nicole and Falk do not just work with water – they live water. Water is their passion.  

We recommend Perfect Water Nova Scotia to any of our friends and acquaintances and anyone who is interested in finding an efficient, long-lasting solution for their treatment needs and can appreciate extraordinary service with the customer’s goals in mind.

We look forward to a continuous relationship with Perfect Water Nova Scotia.

 Thank you Nicole, thank you Falk.

 Roland and Martina

 

 Dear Nicole and Falk:

I wanted to send a note to you both to express my appreciation for a job well done. The fact that you worked such long hard days to get my water up and running is something I really appreciate, and I would highly recommend you to anyone needing this type of service.

As you know, we built this house 17years ago, and the well has been a complete failure. We were “ripped off” by the now non-existent well driller who told us the water would “clear up”. He was out of business before we had a chance to tell him that we had to add several thousand dollars worth of filtration and purifying equipment to try to get decent water at least for bathing, laundry and dishes, etc. We knew we would never be able to drink it or cook with it.

Over the years, we had three different companies working on various stages of the process, which amounted to years of shoddy workmanship, the wrong type of filtration, and poor maintenance. One of those three companies is out of business; the other two are still putting systems in for people all over the HRM.

It has been frustrating, all these years, to have to live with brown water. Bathing in it feels counter-productive, not to mention unhealthy. Our linens and light coloured clothing are all brownish. It’s embarrassing. Forget about white t shirts in this house!

It is no small thing that on Friday night, after you finished your work, I turned on the tap to find that the water is clear. I have attached photographs to show you the difference! Photo one is the water with (company names displayed in original testimonial and here removed by PWNS), several thousand dollars worth of equipment that didn’t do the job. Photo two is the water after you were here! (The spots you see in the tub are not the treated water, they are stains on the tub from years of poorly treated water!)

Thank you so, so much! It’s good to know that if I have problems, I can call on you, and you will help me because you have the integrity and the caring to be good, knowledgeable service people!

Sincerely,
Wendy

 

Testimonial Part 1
As part of our move to Nova Scotia, we came to Halifax for a house hunting trip. We found a great house in Upper Tantallon, got an inspection, agreed to a price, arranged for the standard water test and headed back to Mississauga. Everything was progressing smoothly then, the following week, the test results came back and the arsenic count was too high. Arsenic! The only thing I knew about arsenic, beyond the terrific Cary Grant movie, Arsenic and Old Lace, is that it is poisonous. With three small kids, and a fourth on the way, my wife and I started to panic. Our realtor was trying to provide water treatment information and the related costs but without good information, how do you decide – do we kill the deal? Try to adjust the price, if so, how much?

I frantically started searching the Internet for information; but all the options: reverse osmosis, ultra violet, anion resins, etc, just added to my confusion. Then I stumbled onto the Perfect Water Nova Scotia website and Falk’s blog post – The proper Way to remove Arsenic from Drinking Water. I will not claim to have understood everything in the post, but I was hugely impressed by the thoroughness of it. At the end of my reading, I saw the phone number and called. Luckily for me, Falk was in and Nicole connected me. I asked Falk if he had a few minutes to explain a bit about the treatment options and some general pricing information. You know you are in for a different experience when Falk’s response to my question was to ask me if I had time and if I have a pen and paper? Falk then spent an hour educating me on the basics of water treatment solutions. I cannot tell you how much his information helped take the mystery and panic out of our situation. As a result, my wife and I were able to make a reasonable decision and proceed with the purchase. We also decided that when we moved in, we would call Perfect Water Nova Scotia to get our arsenic problem fixed.

Testimonial Part 2
When we moved in a few months later and arranged to have Falk come in for a consultation, the opinions I had formed on Falk’s water quality knowledge, thoroughness, and passion were reinforced completely. At this time, Falk spent another couple of hours at the kitchen table walking my wife and me through the options and the importance of proper testing. As Falk repeatedly stated, every water situation is different and he was not interested in delivering a one-size-fits-all solution. It was apparent that if one wanted a comprehensive solution, and we did, Perfect Water Nova Scotia was the right choice. When the time came to install our system, it was obvious that Falk had spent a great deal of time analyzing the test results and designed a system that made sense for our situation. It was certainly not surprising that Falk approached the installation with the same dedication and thoroughness that he regularly exhibited in every step of the process. Now the system is in place and we are enjoying clean and refreshing water.

After the fact, my wife and joked that if it were not for the high arsenic count, we would not have given the water a second thought. But after our experience with Falk and Perfect Water Nova Scotia, we realized the extent of our naiveté. So in the end, the high arsenic count was probably a good thing.

My wife and I heartily recommend Perfect Water Nova Scotia to anyone who has water treatment needs.

Adam and Melanie

 

When my business partner and I were nearing the completion of our new daycare building, the last thing we expected was a problem with our water! We had a company come in to do testing – feeling very frustrated and confused by what he was telling us we decided to get a second opinion. We found Falk Herd. Falk came out right away and thoroughly tested our water and yes it was indeed problematic! Falk walked us through the process and results and explained everything! We finally understood with clarity what needed to be done and why. We now have a system in place that gives us almost “perfect” water. Best of all we get excellent customer service from Falk and his lovely wife Nicole. They do on site testing and deliver the results right away – this is very important to us as we need to have our water tested four times a year! Thank you, Perfect Water Nova Scotia.

Cheryl and Marina

 

We felt we should send this testimonial about Perfect Water Nova Scotia, stating that they were extremely professional in assessing our needs, providing a solution, and supplying and installing the system. They were a pleasure to deal with and we would recommend them to anyone. We are very pleased with the rsults and what our water quality is now.

Erick and Paula

 

Based on our own personal experience of dealing with Nicole and Falk Herd, we would strongly recommend Perfect Water Nova Scotia to any well-dwellers. Their approach is transparent – to provide the customer with a comprehensive understanding of their water situation. One meeting with this pair will leave you feeling confident that your water system needs are in the right hands. Their pleasant manner and professionalism combined with their desire to educate their customers are unparalleled. Further, their attention to detail, thoroughness and work ethic are simply staggering. In a sad consumer era where most businesses have long forgotten the basic principles of customer service, dealing with Perfect Water is like a breath of fresh air. They will equip you with all the information possible so that you are in a position to make a decision as an informed consumer. We simply cannot emphasize enough how satisfied we are of our experience with Perfect Water. Dealing with Nicole & Falk was a complete pleasure and we would not hesitate to contact them in the future for any water system needs.

Patricia & Dylan

 

To whom it may concern:
For the last fifty-one of fifty-three years, Don and I have owned three homes. The last 12 years we have lived at (<blanked out for confidentiality purposes>), Tantallon area.
This year, December 2010, we had installed a complete water purification system by Perfect Water Nova Scotia Company, owned and operated by Falk and Nicole Herd. From the first time they entered our home, we were well aware the knowledge and expertise regarding their work was most impressive. Falk’s three presentations were well beyond our thinking – he thoroughly presented our concerns.

Our new system is now completed and we highly recommend this company. The efficiency, professionalism and honesty was beyond our comprehension. We have experienced workmanship which we did not know existed. We know their service policy and that they will continue to serve us. Both of them have already been back to ensure we are satisfied and also check the system.

They work together as a team and we continue to be amazed but thankful these people were recommended to us. We extend to anyone having similar water problems or concerns, to contact this company to have them arrange an appointment to visit our location or contact us by telephone.
Sincerely

Don, Anne and Paul

 

“After moving into our new home, we were concerned with the quality of our well water. On a Saturday morning, I sent Perfect Water an email.  No more than 10 minutes elapsed before the phone rang; it was Falk Herd!  Later that same day (on a weekend!), he came out to our residence to provide us with some information, and to perform a few tests.  Falk takes the time to educate his customers on the complexities and nuances of water treatment, spending four hours with us to explain the possible causes and strategies we could pursue.  He performed all the necessary tests first to ensure the right treatment system is installed, and is a man of principle who will not compromise on water quality and safety. He and his wife, Nicole, are very helpful and friendly.  They provide quick service, and replied to my numerous follow-up emails very quickly, with thorough and detailed information!  I doubt any one else in the industry has better expertise!”

Lou and Bonnie

 

“We are impressed with the technical abilities of Falk and Nicole.  We recently moved from the city into a 110 year old home by the ocean. We learned that we have some of the worst well water in Nova Scotia.  We needed a solution and confidence in our water treatment system.

Falk and Nicole tested, analyzed, and configured our new system.  The options were clearly explained to us and we were encouraged to be part of the process.  We felt educated about our choices and the merits of each step of the purification system.

It is wonderful to have clear, safe water but the experience was enhanced by Falk and Nicole’s uncompromising customer service.  They provided refreshing results and refreshing attention to customer service. They responded quickly to our questions and were very flexible with their scheduling to accommodate our contractors.  We are grateful to Perfect Water Nova Scotia for solving our water issues.”

Jim and Allison

 

“My husband and I invited Falk to our home to talk about what we should do about our water after it was giving off a strong smell and had left a discoloration in the bath. He came and got all the details then talked us through possibilities of what was causing it, as well as possible solutions. Falk has an incredible knowledge about water and we were assured instantly this guy knew what he was talking about.

After much discussion, and absolutely no pushing on Falk’s side my husband and I decided to proceed and have our water checked. We were kept informed throughout and updated with emails and phone call’s so we knew exactly what was going on.

When the results came in we were given an emailed copy right away, then Falk came and explained what it all meant. He gave us a couple of solutions one of which we decided to follow. The system was installed with no problems, and we didn’t have to do anything, just monitor that everything was functioning ok, which it was perfectly.

We are overall extremely happy with the service provided by Falk and Nicole and would not hesitate to recommend them to others, I have already given Falk’s number to my brother, and we are very pleased with the quality of the water we now have.”

Victoria and Ashleigh

 

“We had purchased a wonderful home that was 7 years old. The home was practically everything we were looking for in a house. 2 days after we moved in the water started to produce the horrible rotten egg smell, when the showers were in use it filled the entire upper level of the home with the offensive smell. I called the installer of the original water system who while seemed knowledgeable discouraged me from conducting further test on the system and informed me that it would be better to spend money on equipment that would treat the water instead of “wasting my money” on additional water tests. Deferring to the installer’s judgment I allowed him to install an elaborate chlorine and greensand filtering system that while it treated the smell it plagued our water with iron problems. For the next 20 months I devoted a high level of maintenance and a great deal of chemicals to keep the system working and despite the efforts the system was only the 80% solution. Having heard about Culligan from a neighbor who had similar problems I contacted them for an initial consultation. Camren arrived conducted testing and assured me that based on the test results he could install a system that would properly treat the water. The installers arrived the following week and installed the system with the approach that the system was to be installed properly, which they did, also correcting some plumbing errors that were introduced from the previous installer. Now we have clean potable water and a huge burden has been lifted from us. Thanks to Camren of the “Water Store” and Falk Herd of “Perfect Water Nova Scotia” we can finally relax and enjoy our home, an experience we were denied as a result of the previous attempts to correct the water conditions.”

Allen and Carol

 

“We wanted to write and let you know how impressed we have been with your dedication to helping us find a solution to our water problems.

We have rarely met or dealt with anyone so knowledgeable of their subject matter. This is a valued asset in today’s world where it seems you often encounter people who are not concerned with the end result, as long as they get your business. We never felt this when dealing with Falk – his was more of an attitude that we will work this through until we find a solution that satisfies you, the customer.
We thank you for your commitment to your profession and we highly recommend you to future clients.”

Cynthia and Akivah

 

” …Super Falk came to the rescue – Not only do we have good water but a total understanding of what made our water the way itwas and what we needed to do in order to fix it.”

Cheryl and Marina
“Champagne like in the shower… Falk is a hard worker and his enthusiasm is unstoppable.”

Pamela

 

“Now that I am settling into my new home and have a bit of time to reflect on the process of the sale of my previous home , I thought of the excellent services I have had and your water solution was one of them. Many thanks for coming to the rescue on very short notice. As well as providing me with superior water quality, you were efficient, meticulous about the installation and paper work, and kept me informed as to all procedures.

I appreciated that very much, and was impressed that you were able to contact my buyers, reassure them as to the water quality, and to pass on your warranty to them. It is always a pleasure for a consumer to deal with someone who can deliver a superior product and who has such personal integrity.

I will be recommending you highly to any and all.”

Marilyn